At least one of our clients has fallen victim to a new ransomware virus called "Cryptolocker" which is being transmitted through a false, "customer complaint" email. This email contains a Trojan downloader as an attachment. Once it is delivered, the virus seizes and encrypts users' files. Cyber ransomers then demand money to unencrypt your files. (Probably not likely after you send them money.) The only known option at that point is to wipe and restore.
Some steps you can take:
- Do not open suspicious e-mail attachments
- Utilize cloud-based (off prem) SPAM and Anti-Virus Protection
- Backup regularly
Please contact the Pinnacle Support Desk if you have questions or concerns:
firstname.lastname@example.org or call 574.855.5311