The face of technology has changed significantly within the last decade. The consumerization of IT, best exemplified by the rise of the smartphone, has altered the relationship that technology has with the professional world.
IT personnel used to be considered the gatekeepers of the systems and software that keep businesses running. Now, rather than being assigned a device or waiting for IT staffers to provide assistance, employees are taking the wheel. Because of this, IT departments are now tasked with creating secure environments that enable tech-savvy professionals to navigate their own way.
Smartphones and tablets may have triggered the evolution, but there are more technology breakthroughs on the horizon that will further impact how businesses use IT. In addition to a variety of wearable devices preparing to make the scene, the Internet of Things (IoT) is predicted to play a big part in modern business strategies.
The IoT will create new opportunities for business growth and innovation
The desire for improved analytics will help push adoption of the Internet of Things. IoT devices collect important information about customers. This data, sometimes referred to as big data, is analyzed to help organizations determine go-to-market strategies and new opportunities to increase market share.
The Internet of Things is also expected to revolutionize customer engagement. "IoT provides a natural extension to CRM and opens up the opportunity to provide greater value in the products they have purchased. An example could be preventative maintenance by anticipating based on usage and climate, when a part is likely to fail and require replacement. In the automotive space IoT offers the potential for real-time diagnostics and engine performance tuning to make sure the customer is alerted in advance of a potential component failure or that his or her car is always at peak condition," Salesforce CEO, Marc Benioff said during his keynote at Dreamforce 2013.
Businesses wanting to improve operational efficiency and security can also leverage the Internet of Things. Geo-tag sensors help monitor shipment and vehicle locations, while “smart grid” technologies improve energy consumption. Mobile devices with IoT technology can be managed by IT personnel remotely, reducing the risk of security threats often associated with a mobile workforce.
"The [IoT] is transforming the everyday physical objects that surround us into an ecosystem of information that will enrich our lives," stated PricewaterhouseCoopers in a recent report. "From refrigerators to parking spaces to houses, the IoT is bringing more and more things into the digital fold every day, which will likely make the IoT a multi-trillion dollar industry in the near future."
According to Gartner, the IoT will be comprised of 26 billion units by 2020. This represents a huge shift in the industry in just a few short years. The IoT has a lot of business potential; however, to fully harness its capabilities, CIOs should look to a trusted technology partner for help.
The right technology partner can make a difference
Pinnacle, an Advanced Imaging Solutions company has a team of highly skilled data analysts and software developers with the expertise needed to help organizations harness the power of the IoT. With an intelligent solution, your business can make better business decisions and achieve greater operational feats.
Let us help you prepare for the next phase of connectivity. Contact Pinnacle today to discuss your technology needs.