12/15/2008 - Announcing Pinnacle’s Help Desk Launch
Pinnacle has opened up our online Help Desk for all clients. The Help Desk has been designed to aid in managing Computer support requests for not only our South Bend and Elkhart clients, but all of our Northern Indiana and Southern Michigan clients as well. When you need assistance from the Consultants at Pinnacle concerning hardware or software problems, questions or enhancement requests, you can log into the Pinnacle Customer Support Portal and enter a new case, or track cases that have been previously created.
When new cases are entered through the Help Desk, they are being created in Pinnacle’s internal Microsoft Dynamics CRM system. Using Dynamics CRM allows Pinnacle to manage cases using a centralized system that is workflow capable. Workflows are leveraged at various stages in the case lifecycle to help manage notifications, tasks, and activities that must be completed to successfully resolve a case. You can also log in and monitor the status of each case that has been entered through the Help Desk.
Call Pinnacle at (574) 235-8100 and we will set up your company with access to the Help Desk Portal.
9/23/2008 - Pinnacle Executive Briefing – Outgrown Your Accounting Software?
Is your business growing but your accounting software
isn’t keeping up? Do you wish your accounting software were more of an asset for
future growth? If you answered yes to either of these questions, register to
attend this Free event to see how Microsoft Dynamics GP and Pinnacle can help
manage your company’s finances more effectively than your current software
solution.
Please join us for this executive briefing that will give you a real-world
example of how Microsoft Dynamics GP will provide you insight on how to grow
your accounting software. Click
here to
find out more and to register today!
Register and attend to be entered to win a copy of Microsoft Office Professional
2007.
9/18/2008 - St. Joseph Chamber Business Expo
Join us for an evening of business networking at the St. Joseph County Chamber of
Commerce Business Expo after hours. Mark your calendars for this free
Business-to-Business Trade Show. Bring your business cards and stop by the South
Bend Century Center on September 18th from 4:00 to 7:30 pm. Meet the Pinnacle
Staff at Booth #700 and enter to win a copy of Microsoft Office 2007 Standard.
9/17/2008 - Michiana CRM
Pinnacle welcomes you to another year of Michiana CRM. Our first meeting includes these details:
- Microsoft Dynamics CRM 4.0 Roadmap
- Free Dynamics CRM Accelerators
- SharePoint Web Parts
- Business Processes and the CRM Impact
- Team-Based Collaboration
And much more! Click here to find out more and to register today!
8/1/2008 - Pinnacle Attains Gold Certified Partner Status in Microsoft Partner Program
Microsoft announced that Pinnacle has attained Gold Certified Partner status in the Microsoft Partner Program. As a Gold Certified Partner, Pinnacle has demonstrated expertise with Microsoft technologies and a proven ability to meet customers’ needs. Microsoft Gold Certified Partners receive a rich set of benefits, including access, training and support, giving them a competitive advantage.
“We are extremely pleased to have attained Gold Certified Partner status in the Microsoft Partner Program. This allows us to clearly promote our expertise and relationship with Microsoft to our customers,” said Craig Sroda, one of Pinnacle’s Partners and CEO. “The benefits provided through our Gold Certified Partner status will allow us to continue to enhance the offerings that we provide for customers.”
Customers are looking for partner companies that can bridge the gap between their business demands and technology capabilities. They need to trust in a company that can act as an expert adviser for their long-term strategic technology plans. Microsoft Gold Certified Partners, which have certified expertise and direct training and support from Microsoft, can build a positive customer experience with Microsoft technologies.
Formed in 1996, Pinnacle provides technology solutions for local businesses. We source, install and provide training services on business software developed by Microsoft. In addition, we also provide IT/Infrastructure Support and Custom Software Development services. From your network hardware, through your accounting / distribution software, Pinnacle excels in delivering and supporting the latest technologies. Pinnacle is a Microsoft Gold Certified Partner as well as a Microsoft Managed partner with a team of Master Certified Business Solutions trainers. Training is such a huge part of maximizing your technology investment and we have put the time in up front to ensure that you will get the most from the time spent with our staff in converting to a new system.
7/8/08 - Pinnacle awarded elite Microsoft Business Award – Presidents Club
Pinnacle, one of the area’s leading Microsoft Dynamics technology providers, has been named to the 2008 Microsoft President’s Club for the third consecutive year, receiving recognition from Microsoft Corp. for its dedicated commitment to customers. This honor reflects Pinnacle’s success in extending the Microsoft Dynamics platform to drive business advantages in local companies.
This recognition came during the Microsoft Worldwide Partner Conference 2008 in Houston. The elite club recognizes the top five percent of Microsoft Business Solutions Partners worldwide and their constant dedication to delivering solutions that meet their customers’ unique needs, active pursuit of product and technological advancement, and impressive sales performance.
“Microsoft is proud to congratulate Pinnacle on being named to this year’s Microsoft Dynamics President’s Club. Pinnacle not only has demonstrated a high level of product expertise, but also has provided a superior level of service and commitment to our Microsoft Dynamics customers, ultimately contributing to the overall success of Microsoft Dynamics and companies worldwide.”
Pinnacle works closely with the teams at Microsoft to maintain a comprehensive understanding of the Microsoft Dynamics platform. This knowledge, combined with a deep understanding of customers’ business needs, enables Pinnacle to help customers leverage the full value of their Microsoft investments and achieve the enhanced customer service, productivity and operational efficiency that promote growth and competitive advantage.
Formed in 1996, Pinnacle provides strategic business solutions using Microsoft Dynamics technology. Pinnacle serves as the regional expert in migration and implementation of Microsoft Dynamics GP, CRM, and SharePoint. Pinnacle offers custom software design and applications using .NET and Visual Basic; providing industry specific solutions that integrate with existing software packages. Pinnacle also offers IT services and network design.